Desire Tile's sole responsibility and liability under this warranty shall be to repair or to replace the tile at Desire Tile's sole option if, and only if, the tiles are shown to be defective during the warranty period. Desire Tile shall have no liability for any loss, expense or damage, as a result of the installation of the material. Under no circumstances shall Desire Tile be liable for indirect, punitive, consequential, special or any other similar damages, including but not limited to, loss of profits, business interruption or any other loss.

TERMS AND CONDITIONS:

1. This lifetime limited warranty applies only to Desire Tile tiles installed in commercial installations after August 1, 2023. 
2. This warranty applies only to Desire Tile tiles.  This warranty does not apply to any other products supplied by any other party, except Desire Tile including but not limited to grout, underpayments and/or sealers.
3. This warranty does not apply to unoccupied structures. 
4. This warranty does not apply to materials and/or services that have not been paid in full. 
5. This warranty only applies to materials that have been received and stored in compliance with Desire Tile's receiving and storage instructions, and tiles that have been maintained in compliance with Desire's Care & Maintenance guidelines and tiles which have been sealed per Desire's sealing recommendations. These tiles must be sealed.
6. Following installation, you must register your product within thirty (30) days in order to activate your warranty. To activate your registration, send an email to registration@thedesiregroup.com with a copy of your purchase order, payment receipt and address of installation.

In the event that no record of your warranty is on file, Desire Tile will attempt to assist you but is under no obligation to do so.

1. To request service under this warranty you must contact Desire Tile promptly, but no more than 15 days, after discovery of the alleged defect to be eligible for warranty coverage. Contact by phone at 210.798.2288.
2. Laws and building safety regulations governing the design, engineering and construction of installations vary widely.  Desire Tile assumes no responsibility or obligations with respect to the selection of product for the installation or the design, engineering and construction of the installation. 
3. Commercial property shall consist of any location open to the general public for business use, private properties subject to residential or commercial rental or lease, or properties designated as hotels, motels or other temporary residence applications. Commercial properties specifically include properties offered for short term leases on internet sites such as VRBO.com and other similar sites. 
4. This commercial warranty is not transferable. This warranty is issued to the original owner of the structure in which Desire Tile products were installed and expires upon transfer of the ownership of the structure to a third party.
5. Laws and building safety regulations governing the design, engineering and construction of installations vary widely.  Desire Tile  assumes no responsibility or obligations with respect to the selection of product for the installation or the design, engineering and construction of the installation. 

EXCLUSIONS:

1. This warranty does not cover routine maintenance. Routine maintenance includes but is not limited to, minor conditions such as removing stains and water spots by following the techniques specified in the Desire Tile online Care & Maintenance Guidelines at www.desiretile.com
2. This warranty does not cover Desire Tile products used in outdoor applications. 
3. This warranty does not cover Desire Tile products used in wet applications. Please review installation protocols for installation in wet applications. 
4. This warranty does not cover improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling of the product, failure to promptly seal product, damage from excessive heat or exposure to weather conditions, improper storage, outdoor storage prior to or during installation, exposure to water or outdoor elements prior to or during installation or sealing, physical or chemical abuse, and damage from improper care and maintenance. 
5. This warranty does not cover failures due to installers failing to follow the prescribed installation guidelines as outlined by Desire Tile and TCNA. Improper installation is the sole responsibility of the contractor/installer.
6. This warranty does not cover chips or other excessive impact damage to the product. 
7. This warranty does not cover scratches. Desire Tile is a hard material and scratch resistance but not scratch proof. Proper care must be exercised to protect the surface.
8. This warranty does not cover products installed with a known or visible manufacturing defect at the time of installation, including, but not limited to surface color variance or aggregate variance which is inherent in this handmade product. 
9. This warranty does not cover routine maintenance.  
10. This warranty does not cover any creative use of the product including improper cuts.
11. This warranty does not cover products that have been milled or otherwise reduced in thickness.
12. This warranty does not cover the installation of sinks, other plumbing fixtures or appliances into the product. 
13. This warranty does not cover mitered edges. 
14. This warranty does not cover variations in color, size, shape or distribution of the aggregate in terrazzo tile. These characteristics are inherent and unique characteristics of this handmade product. Color samples provided to architects, designers, dealers, consumers and fabricators are only representative and not an exact replication of what will be supplied.
15. Desire Tile shall not be liable for any additional work such as plumbing, electrical, tile, cabinets, flooring, etc. that may need to be done as a result for a repair or replacement of defective Desire Tile tiles covered under this warranty. 
16. This warranty does not cover damages caused by work such as plumbing, electrical, tile, cabinets, flooring, etc. 
17. This warranty does not cover products that have been moved from its original installation location. 
18. Desire Tile is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural/engineering design, structural movement, accidents or acts of vandalism. 
19. Desire Tile shall not be responsible either in contract or tort for any loss of direct, indirect, consequential, incidental, special, exemplary or punitive damages arising out of the use or the inability to use the products covered by this warranty. Some states do not allow exclusion or limitation of incidental damages, so the above limitations or exclusions may not apply to you. 

THE FOREGOING IS THE COMPLETE COMMERCIAL WARRANTY FOR DESIRE TILE PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN EXCEPT AS EXPRESSLY SET FORTH ABOVE. NO OTHER WARRANTIES ARE MADE WITH RESPECT TO DESIRE TILE.  

DESIRE TILE EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING , TO THE EXTENT PERMITTED BY APPLICABLE LAW ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH IN YOUR STATE.